Field Service & Support Engineer

This is a permanent position attached to a MNC which provides the operation of power electronic systems. Location: East

Responsibilities

-Manage and support after sales/service business power quality in the Asia pacific, as well as other regions on special request.
-Provide technical support, in house repairs/analysis for power quality products.
-Organize, coordinate and perform onsite interventions across APAC.
-Support Sales Team for on-site Maintenance contracts and repairs in Singapore.
-Coordinate between Sales & Quality Departments regarding warranty claims.
-Responsible for service and exchange stock, spare parts/ safety stock management and monthly reporting.
-Create and maintain service documents.
-Support and training of service partners, maintenance and creation of requested service documentation, check lists and templates.
-Optimization of service product portfolio in APAC (e.g. Maintenance contract).
-Monitor and update all service cases in CRM.
-Prepare and provide plan cost and actual cost for service cases to Head of Service.
-Prepare quotation for service items for Sales Department.
– Responsible for CRM management console.

Requirements / Other Information 

-Diploma/Degree in Engineering (Electrical, Electronics, Electro-Mechanical or Mechanical)
-Possess in-depth of Electrical/ Electro knowledge and applications
-Experience in customer support (contact with customer in field)
-Technical experience in the field of industrial products
-Able to work independently and as team player 
-Has quality and safety awareness 

Working Hours Monday to Friday 9am to 5.30pm

Remuneration Package: Negotiable with 01 month AWS and  02 months Variable Bonus

To Apply  

WhatsApp resume: 8023-1992  

Email resume: acerec@singnet.com.sg